Frequently Asked Questions

Have a question? Check it out here!

Do you accept last-minute bookings?2024-05-15T14:07:39-05:00

We recommend booking at least one week in advance to lock in your preferred time slot, but if you need a last-minute cleaning, no worries, we will accommodate you into the schedule.

Contact us today to schedule your next cleaning service!

What cleaning services do you offer?2024-05-15T14:02:56-05:00

We have 5 types of services and I’m sure that you will love us!

  1. Super Deep Cleaning
  2. Move Out Cleaning
  3. Post-Construction Cleaning
  4. Deep Cleaning
  5. Standard Cleaning
  6. Organization Services

For more information, visit our Services page.

Are your cleaning techs insured and bonded?2024-05-15T14:47:51-05:00

Yes! All of our cleaning technicians are insured and bonded! This means that you can have peace of mind knowing that your home or office is in good hands. Our team is committed to providing you with the highest quality cleaning services, and our insurance and bonding gives you added security and trust in our work.

Contact us today to schedule your next cleaning service!

What type of cleaning products do you use?2024-05-15T14:04:30-05:00

At Val’s Services Cleaning, we are committed to using green, eco-friendly cleaning products for a safer and healthier environment. Our cleaning solutions are non-toxic, biodegradable, and environmentally sustainable. They are also kid-friendly and pet-friendly making them safe for your home.

By choosing us, you can rest assured that you are contributing to a healthier planet while maintaining a clean and healthy living or working space.

Contact us today to learn more about our green cleaning services!

What is your scheduling process?2024-05-15T14:05:40-05:00

Please note that we book our cleaning services on a first come, first serve basis. This means that the sooner you book, the better chance you have of securing your preferred date and time. Don’t wait until the last minute, book your cleaning services now to ensure a spot on our schedule.

Contact us today to schedule your next cleaning service!

Do you offer customized cleaning plans?2024-05-15T14:10:30-05:00

Yes! We offer customized cleaning plans tailored to your unique needs and preferences. It all depends on the size of your home and the cleaning package you need.

We understand that every space is different and has specific cleaning requirements. That’s why we work with you to create a customized plan that fits your needs and budget. Whether you need a one-time deep clean or regular maintenance, we’ve got you covered.

Contact us today to learn more about our customized cleaning plans!

How do you train your cleaning technicians?2024-05-15T14:11:17-05:00

At Val’s Services Cleaning, we take pride in offering our clients the best possible cleaning services. That’s why we rigorously train our technicians in the Brazilian method of cleaning, known as “faxina,” which refers to spring cleaning.

“Faxina” is a technique known for its exceptional attention to detail and thoroughness. With our team’s expertise and commitment to excellence, you can rest assured that your home or office will be sparkling clean. Our technicians have to pass a full month of training and evaluation before being sent to the field.

Contact us today to schedule your next cleaning service!

How much do your cleaning services cost?2024-05-15T14:24:13-05:00

At Val’s Services Cleaning, we offer comprehensive cleaning packages that are tailored to the specific needs of your home. Our pricing depends on the size of your space and the level of cleaning required, ensuring that you receive the best possible value for your investment. Whether you need a one-time deep clean or recurring services, we have a package that’s right for you.

Contact us today to get a customized quote for your home!

What is your cancellation policy?2024-05-15T14:29:21-05:00

Please note that we require a 48-hour notice for any cancellations (Mon-Fri) to avoid a cancellation fee. Any appointments scheduled for Mondays that need to be canceled must be canceled that prior Friday before 12:00 PM.

We understand that life can be unpredictable, but we kindly ask that you provide us with enough notice so we can make adjustments to our schedule. We appreciate your cooperation and understanding.

Contact us today to learn more about our cancellation policy.

Do you offer any discounts or promotions?2024-05-15T14:34:01-05:00

At Val’s Services Cleaning, we love rewarding our clients with great deals and discounts! If you’re a first-time customer, we offer a special discount on your first cleaning service of 10% off. Additionally, if you subscribe to one of our cleaning plans, you’ll receive an exclusive discount on your first service depending on the frequency you schedule. We have monthly, bi-weekly, and weekly plans available.

We value your loyalty and appreciate your business, so we want to make it as affordable as possible for you to enjoy our top-notch cleaning services.

Contact us today to learn more about our promotions and discounts!

Do you provide all the necessary cleaning equipment and supplies?2024-05-15T14:34:29-05:00

At Val’s Services Cleaning, we believe in providing our clients with the best possible cleaning experience. That’s why we provide all the necessary cleaning equipment and supplies for your service, and they’re all eco-friendly! We use only non-toxic, biodegradable cleaning solutions and sustainable cleaning tools and equipment to ensure a clean and healthy environment for you and your family, friends, and pets.

Contact us today to schedule your next cleaning service!

What is your payment process?2024-05-15T14:36:01-05:00

At Val’s Services Cleaning, we want to make the booking process as seamless and convenient as possible for our clients. That’s why we accept payment by credit card, and we require payment at the time of booking to reserve your appointment on the calendar. We understand that life can be busy, so we want to ensure that your cleaning service is locked in and confirmed for your preferred date and time.

Contact us today to book your next cleaning service and enjoy the peace of mind that comes with having a clean and organized space!

Do you offer any guarantees?2024-05-15T13:59:28-05:00

We have a 100% Satisfaction Guarantee. If you are not satisfied with the cleaning, please let us know within 24 hours and our quality control department will reach out as soon as possible.

Are there any services you do not offer?2024-05-15T14:36:29-05:00

The following services are not covered:

  • Bring a broom
  • Bring a step stool or ladder
  • Bring harsh chemicals
  • Clean ceiling fans
  • Clean dishwasher (inside)
  • Clean washing machine (inside)
  • Clean exterior of windows
  • Clean chandeliers
  • Clean in or around fireplaces
  • Clean or wash walls
  • Clean TV and computer screens
  • Clean tracks of sliding doors or windows
  • Clean or remove blood, fire or water damage
  • Deep stain removal
  • Insect or rodent removal
  • Junk removal larger than a regular sized trash bags
  • Lifting or move heavy items or furniture (over 20 lbs)
  • Mold removal
  • Perform industrial cleaning
  • Remove animal waste/litter
  • Remove paint
  • Rug repair
  • Steam or shampoo carpet/rug/upholstery
  • Take screens out of window
  • Wash floors by hand
  • Wipe light bulbs
Can I customize a cleaning package to suit my needs?2024-05-15T14:39:13-05:00

Yes! We can make a custom cleaning plan that’s right for you. When you give us a call for a quote, let us know what services you would like completed within 24 hours.

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