Terms of Service

Val’s Services Cleaning, LLC
Policy Agreement
11/2021

OUR SERVICES

Should you wish to enlist our cleaning services (“Services”), Val’s Services Cleaning, LLC (“Val’s” or “we”) agrees to provide you with Services with the utmost care and services that we may provide.  In enlisting our services, you (referred to as “you” or “Client”) agree to abide by the underlying Policy Agreement (“Policy”).  In consideration of this Policy, you agree to pay the quoted price for the Services promptly, unless otherwise agreed to in writing.  Terms and conditions of the Policy are subject to change and vary from service to service. Val’s reserves the right to periodically change policies without any requirement of notice to you.  

ACCESS TO YOUR PROPERTY:

Don’t worry at all if you are not there on your booking day! You can leave the keys with your doorman or advise him as to the days/times we come. Some clients provide a lock box and code with detailed instruction how to find it and open it. If you need to make other arrangements for our access to your home, please contact us immediately. 

We are not responsible if the lock is defective, and the cleaning staff cannot open the door and access your place. You agree to hold Val’s harmless in any event or damages incurred related to the usage, misuse, damage, or destruction involving the keys or locks, including but not limited to theft, destruction of property, or any unlawful entry as a result of the usage of said locks and/or keys. Val’s will not be responsible for any costs associated with repair or replacement of door, lock, and key.  

APPOINTMENT HOURS:

Appointments are available : 8am or 2pm. To guarantee your appointment, you can call at 312-868-7822 or send an email clean@valsservices.com. ‬‬‬‬

Correspondence is generally answered within twenty-four (24) hours (during business hours Mon-Fri).

BUSINESS HOURS:

Our friendly customer care is always happy to help you Mon-Fri : 9am-4:30pm.

CANCELLATION/RESCHEDULING/NO SHOW FEE:

We understand that at times due to unforeseen circumstances it may be necessary for you to cancel or reschedule your appointment. If you must cancel or reschedule, please call us as soon as possible (312) 868-7822 , if you cannot reach us, please send an email to clean@valsservices.com.

Cancellation/Rescheduling/No Show fees are 50% of the total cost of the service requested.

You will be charged a fee if:

  1. We arrive at the assigned location and are unable to contact you or acquire access to your place after 15 minutes.
  2. You cancel or reschedule your appointment with less than 48-hour notice (Mon-Fri) of your scheduled time slot.

P.S: If you have an appointment on Monday that you need to reschedule or cancel, please do it no later than Friday by 12pm.

TECHNICIAN:

We send a technician to every cleaning service. We have a flat rate pricing (not hourly), so we will work until the job is done because that’s what our customers deserve. Sometimes we will send a team of two or three depending on the project that we will execute that day.

CLEANING PLANS:

The quality of the service is our priority when you book with us. On top of this, our prices are very affordable, and we do offer discounts when you sign up for a plan up to 20% off for new clients. Please contact our customer service to get to know more about the options available for you.

CLEANING SUPPLIES AND EQUIPMENTS:

All technician bring all cleaning supplies and equipment to provide a wonderful job, except a 2-step stepstool and broom. If there’s any specific product that would like, please provide, and will happily use it.

COMPLETE SATISFACTION GUARANTEE:

Our crew is well trained, and we strive for quality, and we can guarantee this! We get it right or we make it right. 

If you have any disputes or issues with our services, please notify us within 24 hours of your service date via phone at 312-868-7822.  You may provide photos via email to: clean@valsservices.com.

After speaking with our staff, we will discuss possible solutions, which include spot treatment at no additional charge. Any additional Services will be completed within 72 hours of the initial dispute.  

Val’s has a no-refund policy.  

COUPON/GIFT CARD:

Val’s must be given notice of any discount code, coupon, or gift card prior to the day of services. You must send a picture of your coupon/gift card to: clean@valsservices.com. To ensure that your discount will be applied, we kindly ask you to hand it to the technician in your cleaning day to receive the discount.

CLUTTER:

Val’s offers a variety of Services. Take this as notice that there is a distinction between: a) cleaning; and b) organization services.

If your Services are only for cleaning, we require that you prepare your place for your Cleaning Services by putting the things away so we can focus on the job that you requested. If Organization Services are not enlisted, our staff is advised to only do the Services requested.  

If you wish for Organization Services, please contact our friendly call center to learn about the rates and it will be our pleasure to do everything for you! 

FEES:

In the event that a credit card is declined, there will be a $10 fee added to your bill. We do not charge late fees for payment.  

GLASS SHOWER DOOR(S):

We are not responsible for cleaning anything that is not properly adjusted, secured, or situated in place.  We reserve the right to assess and decide these parameters at our discretion.  

You agree to hold Val’s, its employees, assignees, management, shareholders, and representations, harmless in any damages involving shower doors, regardless of their condition.  You are responsible for notifying us if your glass shower door(s) are NOT 100% secure. Our staff will reasonably inspect all shower door(s) to ensure that they are fully secure prior to service of the shower; however, in doing so, Val’s does not agree to a duty to inspect. 

LAUNDRY

Val’s Services exercises the highest care in cleaning your clothing. However, we cannot assume responsibility for inherent weakness or defects in materials that are not readily apparent prior to processing. Further, we request that customers empty pockets prior to putting laundry out as Val’s Services does not take responsibility for damage to your garments from items left in pockets (i.e. pens, lipstick, bills, etc).

IN-HOME CLIMATE CONTROL:

In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. In the event that your appointment is cancelled due to uncomfortable temperatures within your place, you will be charged a cancellation fee.

NO KEYS:

As a policy, technicians do not personally accept and retain any keys from clients. Any arrangement for access to the building must be arranged either by the client or other remote access, such as lockbox or other device. Val’s does not accept a bailment and is not responsible for any damages related to any procurement of any device intended to access the dwelling.  

LIFTING:

We cannot move furniture, but we will clean all visible areas by hand or with an extension duster.

PAYMENT PAST DUE:

Payment past due over 30 days will be sent directly to a collection agency.

PAYMENT OF THE SERVICE:

We really appreciate your cooperation. All payments are handled directly with the company, not to the technician. Payment is processed online when you book your Services, not in cash.

PAYMENT METHOD:

We accept: Credit cards and debit cards.

PETS:

We are pet-friendly and always appreciate your cooperation in safely securing your pets on our cleaning days. Please note that our staff are professionally trained, but for health reasons we cannot be responsible for pet crates, beds, fecal matter, or vomit. 

You agree to hold Val’s harmless for any issues related to or involving your pets and assume the risk if you leave your pet in the Premises at the time of cleaning.  On the other hand, Val’s does not assume any risk of harm or loss due to entering the Premises where your pet.  It is your responsibility to ensure the safety of our employees, agents, and assignees.  

PRICES:

We offer flat rate pricing, and we will do our best to honor whatever we promised to deliver to you according to type of the service requested. In the event that we arrive at your place and cannot fulfill the Service that you requested, we will make best efforts to contact you and discuss about the changes and price. If we cannot contact you, you agree to pay for what Services could be done minus the cost of the unfulfilled service.  

We are happy to accommodate any extras or special requests but request that these be established prior to the Service Date. Anything extra must be scheduled with our office directly by calling 312-868-7822 prior to any appointment.  

Val’s has a no-refund policy.  

PRIVACY:

Here at Val’s Services, we take privacy very seriously. We respect you and at no time will share any customer information with ANY outside source. Please see our Privacy Policy on our Website.

REFERRAL:

Would you like to have an extra discount? Refer your friends to us! Tell them about our awesome services! When they request our services, you will both receive $20 OFF your next appointment.

RIGHT TO REFUSE SERVICE:

We have the choice to leave upon arrival if the property is in extreme condition or feel unsafe/threatened.

SAFETY:

For safety reasons, cleaning staff are not permitted to step higher than a 2-Step, Step Stool provided by the client to reach higher areas.

SCHEDULE AND BOOKING CHANGES:

All schedule changes are handled directly with the company through clean@valsservices.com or calling 312-868-7822, not with the technician that cleans the home. technicians do not have full access to the company schedule system and therefore cannot set appointments themselves.  ‬‬‬‬

SOLICITATION OF OUR TECHNICIANS AGREEMENT:

We invest a lot in training to find a qualified technician to provide the services. All of our staff has signed a Non-Compete agreement with us. Offering money on the side for a service that the company should be receiving are not allowed and unethical. Customer and technicians agree to pay a penalty of $25,000 should he/she engage current or former employees of Val’s Services for house cleaning duties for a period of one year past the date of the last cleaning by Val’s Services.

TERMINATION OF SERVICES:

Services may be terminated at any time by either party for any reason. We ask that you give us a 48-hour notice (during business hours Mon-Fri) for all cancelled appointments.

TIPS:

Gratuity is not included in our pricing. 

Our employees work hard, and we strongly recommend tipping on the full value of service(s). If you don’t carry cash, you may also call us at the Call Center and add gratuity over the phone by debit/credit card.

Tips are always appreciated by our staff.

TRASH:

All trash cans will be emptied and re-lined as required. Val’s team will not throw away anything without authorization.

WARRANTY, DISCLAIMER, AND INDEMNIFICATION

  1. No Warranty.  Apart from our “Clean Satisfaction Guarantee,” we do not afford to you any other warranty or guaranty of any kind. 
  2. Disclaimer. To the fullest extent of the law, we expressly disclaim all warranties, whether express, implied, or statutory, regarding the service including without limitation any warranty of merchantability. You assume full responsibility and risk of loss resulting from Services. 
  3. Limitation Of Damages. In no event will we be liable, whether in contract, warranty, tort (including negligence, whether active, passive, or imputed), product liability, strict liability, or other theory, to you or any other person for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive, or consequential damages), arising out of or in connection with any Services, even if we have been advised of the possibility of such damages. 
  4. Indemnification in General. You agree to indemnify, defend, and hold harmless Company, its parent, affiliates, shareholders, agents, licensors, suppliers, and any third-party information provider to this website, together with their officers, directors, owners, partners and employees, from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from any dispute that may arise in light of these Policies (including negligent or wrongful conduct) by you.

WEATHER CONDITIONS:

In the event of extreme weather conditions, we will contact you and your appointment will be rescheduled to the next available date.

 

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