Thank you for choosing Val’s Services Cleaning, LLC (“Val’s”) for your cleaning needs. To ensure a smooth and satisfactory experience, please take note of the following guidelines:

  • Solicitation of our Technicians Agreement: 
  • We invest a lot in training to find a qualified cleaning technician to provide the services. All of our staff have signed a Non-Compete agreement with us. Offering money on the side for a service that the company should be receiving is not allowed and is unethical. 
  • Customers and cleaning technicians agree to pay a penalty of $25,000 should he/she engage current or former employees of Val’s Services for house cleaning duties for a period of one year past the date of the last cleaning by Val’s Services.

Termination of Services

  • Services may be terminated at any time by either party for any reason. We ask that you give us a 48-hour notice for all canceled appointments.


  • While we welcome pets, please make sure to secure them safely during cleaning. We are not responsible for any pet-related belongings or messes.
  •  By agreeing to this, you release Val from any pet-related issues and assume the risk if your pet is present during cleaning. 
  • Please be aware that we are not liable for any harm or loss that may occur upon entering the premises.

Booking and Payment:

  • By enlisting our services, you agree to abide by our Policy Agreement (“Policy”) and promptly pay the quoted price for the Services, unless otherwise agreed in writing.
  • Payment is due in full on the day of booking to reserve your spot on the calendar via a credit or debit card.
  • Cancellation or rescheduling must be done via email prior to 48 hours of the appointment at
  • Cancellation/Rescheduling/No Show fees within that time frame amount to 50% of the total cost of the service requested.
  • If you have an appointment on Monday, please cancel or reschedule no later than that prior Friday by 12 p.m.

Preparing for Your Cleaning:

  • Please remove any obstacles that may hinder our cleaning, such as loose papers, dog toys, and children’s toys.
  • Ensure all dishes are put away to allow thorough cleaning of your kitchen.
  • If you booked a Move Out Cleaning, or Post-Construction service and the place is not vacant, please empty cabinets, drawers, and freezer in advance for a smoother cleaning. If they are not empty, the tech will not clean these areas unless you prepaid for an Organization Service.
  • Keep a two-step stool available in case our technician needs to reach high-located areas.

Access to Your Property:

  • If you are unable to be present on the day of your booking, you can leave the keys with your doorman or provide detailed instructions for accessing your home.
  • We are not responsible for any defects in the lock, and any damages or issues arising from the use of keys or locks are your responsibility.
  • In the event we’re not able to enter the residency, there will be an automatic cancellation fee and your appointment will need to be rescheduled.
  • Our technicians do not hold on to clients’ keys.

Cleaning Supplies and Equipment:

  • Our cleaning technicians will bring all necessary eco-friendly cleaning supplies and equipment, except for a 2-step stepstool and broom.
  • If you have any specific products you would like us to use, please provide them with instructions.


  • For each service, we will assign one cleaning technician. However, for larger projects, a team of two or three technicians may be dispatched.
  • In the event that the location does not match the provided description or requires more than 4 hours of cleaning, we will communicate with you during the cleaning process. If we are unable to reach you, we will proceed to charge the card on file at a rate of $80 per technician, per hour.
  • During the presence of our technicians, we assume no responsibility for any damage incurred to items prior to or during the cleaning process.


  • Our cleaning technicians will not move furniture to prevent damage and ensure their safety.


  • Gratuity is not included in our pricing. If you don’t carry cash, you can add gratuity over the phone by calling our Call Center with your debit/credit card. 
  • Cash app tips through PayPal, Venmo, Zelle, etc. are not accepted by our technicians.


  • If a credit card is declined, there will be a $10 fee added to your bill per day if there is a balance unpaid. In the event that five days have elapsed without a successful attempt to charge the client, the outstanding balance will be forwarded to a collections agency.

 Technicians working on site:

  • If there are construction, renovation, painting, or other workers present that may affect our ability to work at a normal speed, we reserve the right to reschedule the cleaning and charge a 50% cancellation fee that day of service.
  • Please inform us in advance if any construction or work is taking place.
  • The four hours of service start as soon as the technician(s) arrive.

Right to Refuse Service:

  • We have the right to refuse service if the property is in an extreme condition or if we feel unsafe or threatened upon arrival, the service will be canceled and the system will process a cancellation fee.

Glass Shower Doors:

  • We are not responsible for cleaning items that are not properly adjusted or secured. We have the right to assess and determine these factors as needed.
  • By agreeing to these terms, you release Val’s from any damages involving shower doors, regardless of their condition. You must notify us if your glass shower door(s) are not fully secure. While we will inspect the doors before service, this does not imply a duty to inspect on our part.

In-Home Climate Control:

  • In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. If your appointment is canceled due to uncomfortable temperatures within your place, you will be charged a cancellation fee.


  • Differentiating between cleaning and organization services, we request that you prepare your place for cleaning by putting away personal belongings.
  • If you require organization services, please contact our call center for rates and assistance.


  • If an item is broken by one of our cleaning techs; Val’s Services Cleaning will pay up to $100.00 per item or replacement cost when value is verifiable. The client needs to send pictures of the item within 24 hours to for Val’s Services Cleaning to inspect. 
  • If the amount of the item is less than $100.00, Val’s Services Cleaning will pay that amount.

Complete Satisfaction Guarantee:

  • We take pride in our well-trained crew and strive for quality service.
  • If you have any concerns with our services, please notify us within 24 hours of the service and provide photos via email. If additional services are needed, they will be completed within 72 hours.

Please note that we have a no-refund policy.

Thank you for your cooperation. We look forward to providing you with excellent cleaning services!